Returns & Exchanges

At Dove Gold Jewellery, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Return Eligibility

Items may be returned within 7 days of delivery if they are unused, in their original condition, and returned with all original packaging.

Non-Returnable Items

Certain items are not eligible for return, including customized jewellery pieces, clearance items, or products damaged due to improper handling after delivery.

Exchange Policy

Exchanges are available if an item arrives damaged or defective. Please contact our support team within 48 hoursof delivery with photos of the product.

How to Request a Return

To request a return or exchange, please contact our customer support via email or WhatsApp with your order details. Our team will guide you through the return process.

Last updated: 2026